Termini e condizioni del servizio

Last updated: October 16, 2026

The Short Version

• By ordering from mezemer.com, you agree to these terms.
• You must be of legal drinking age in your country to buy alcohol: 18 in most of Europe, 21 in the United States.
• Prices are shown before you pay, including taxes, shipping, and import duties where they apply.
• Subscriptions renew automatically until you pause or cancel, which you can do anytime.
• Returns and refunds are covered in our Refund Policy.

Who We Are

mezemer.com is run by Me Zemër Shpk (NUIS M11724015T), Rr. Abdyl Frashëri 31, Tirana, Albania. Contact us at info@mezemer.com or +355 69 363 0937.

Using This Site

You may browse without an account. If you create one, keep your login details private and tell us right away if you think someone else has used your account. You agree to give us accurate information when you order.

Alcohol & Age

To buy alcohol, you must be of legal drinking age in the country of delivery. This is 21 in the United States and at least 18 elsewhere. Carriers may ask for ID or an adult signature at delivery. We may cancel any order if we believe the buyer or recipient is under age. We do not ship alcohol to countries or states where its delivery to consumers is prohibited.

Placing an Order

When you place an order, you make an offer to buy. The contract is formed when we send you an order confirmation email. That email includes what you bought, the price, the payment method, shipping costs, and any other charges.

We may refuse or cancel an order in the following cases:

• we suspect fraud, or the order quantity or frequency is unusual;
• the information you provided is false or incomplete;
• a product was listed with an obvious pricing error;
• local law at the destination does not allow delivery.

If we cancel after you have paid, we refund you in full.

Prices, Taxes & Duties

Prices are shown in your local currency and include VAT where it applies. Shipping costs are shown at checkout before you pay. For orders shipped outside the EU, import duties and taxes are calculated and collected at checkout.

We may change prices at any time. A change never affects an order you have already placed.

Payment

Payments are processed securely by Stripe. We accept major credit and debit cards and the other payment methods shown at checkout. Your payment is charged when you place your order. We never see or store your full card details.

Product Availability

Our products come from small producers and are available in limited quantities. If something you ordered is no longer available, we will tell you and refund it in full within 14 days. If you prefer, we can offer a similar product or store credit instead, but only if you agree.

If the vintage of a wine shown on the site sells out, we may offer the next vintage of the same wine. We will tell you before shipping, and you can cancel that item for a full refund.

Product Information

We describe and photograph our products as accurately as we can. Colors and packaging may vary slightly from the images. Labels may change between production batches.

Subscriptions

You can subscribe to receive a box every month, every two months, or every three months.

• Renewal: your subscription renews automatically and is charged to your saved payment method on each billing date, until you pause or cancel.
• Box contents: contents change with each cycle, and we show subscribers what is inside each box.
• Price changes: if the subscription price changes, we will email you before your next charge at the new price. You can cancel anytime.
• Pausing and cancelling: you can pause, skip, or cancel anytime, no questions asked, from your account or by contacting us. Changes apply from your next billing date. A box that has already been charged will still ship.

Gifts

You can send any order as a gift, with a note entered at checkout. Gift packages do not include prices. You are responsible for giving us the recipient’s correct name and address. Refunds on gift orders go to the person who placed the order.

Shipping & Delivery

We ship worldwide, except where local law restricts it. Estimated delivery times are shown at checkout and are not guaranteed. If no time is stated, we will deliver within 30 days of your order.

Responsibility for loss or damage passes to you when you, or someone you name other than the carrier, receives the parcel. Please check your parcel at delivery and report any visible damage. Lost, damaged, undeliverable, and refused parcels are handled as set out in our Refund Policy.

Returns, Refunds & Cancellations

How to cancel an order, return a product, report a problem, or request a refund is set out in our Refund Policy, which forms part of these terms. Customers in the EU, EEA, and UK have additional rights, explained there.

Intellectual Property

All content on this site, including text, photography, logos, and designs, belongs to Me Zemër Shpk or its producers and partners. You may not copy or use it for commercial purposes without our written permission.

Reviews & Content You Share

If you leave a review or share content with us, you confirm it is honest and your own. You give us permission to display it on our site and social channels. We may remove content that is offensive, misleading, or unlawful.

Our Responsibility to You

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for loss caused by misuse of a product or by events outside our control.

Nothing in these terms limits any rights you have as a consumer, or any liability that cannot be limited by law. This includes the legal guarantee that products match their description and are free from defects.

Events Beyond Our Control

We are not responsible for delays or failures caused by events outside our reasonable control, such as strikes, carrier disruptions, customs delays, natural disasters, or government action. If this happens, we will let you know and do our best to minimize the impact.

Complaints & Disputes

If you have a complaint, contact us first at info@mezemer.com. We aim to respond within 2 business days. If we cannot resolve your complaint, we will tell you whether an alternative dispute resolution body is available and whether we will use it.

These terms are governed by the laws of Albania. If you are a consumer, you also keep any protections given to you by the law of the country where you live, and you may bring a claim in the courts where you live.

Changes to These Terms

We may update these terms from time to time. The version in force when you place your order applies to that order.

Contact Us

Email info@mezemer.com, call or WhatsApp +355 69 363 0937, or use our Contact Us page. We are available Monday to Friday, 9am to 6pm CET.