Informativa sui rimborsi

Last updated: October 16, 2026

The Short Version

  • If something arrives damaged, faulty, or wrong, tell us within 14 days and we will replace it or refund it.
  • Food and drink cannot be returned for a change of mind, including taste. Customers in the EU, EEA, and UK have extra rights, explained below.
  • Other products, such as artisanal works, books, and prints, can be returned within 14 days if unused and in their original packaging.
  • Subscriptions can be paused, skipped, or canceled anytime, no questions asked.

Who You Are Buying From

Me Zemër Shpk (NUIS M11724015T), Rr. Abdyl Frashëri 31, Tirana, Albania, is the seller of every product on mezemer.com. We curate everything we sell.

Canceling an Order

You can cancel an order at no cost until it ships. Use the cancel button in your account or email info@mezemer.com with your order number. Once your order has shipped, the rules below apply.

Damaged, Faulty, or Wrong Items

If something arrives damaged, faulty, or wrong, tell us within 14 days of delivery and we will replace it or refund it. Email info@mezemer.com with your order number and photos of the item and its packaging. In most cases, you will not need to send anything back.

If a parcel is visibly damaged when it arrives, you may refuse the delivery. Let us know right away.

Lost Parcels

If your tracking shows no movement, or your order has not arrived by the estimated delivery date, contact us. We will open a claim with the carrier. If the parcel is confirmed lost, we will send a replacement or refund your order.

Import Duties & Taxes

EU orders include VAT, and US orders include import tariffs, so there is nothing extra to pay on delivery. For orders to the UK and Switzerland, customs duties and taxes are not included and are paid by you on delivery. For other countries, import duties and taxes may be due on delivery and are paid by you.

Undeliverable & Refused Parcels

If a parcel comes back to us for any of the reasons below, we will contact you:

  • the address provided was incorrect or incomplete;
  • no one was available to receive it, including when an adult signature or ID is required for alcohol;
  • the delivery was refused for reasons other than damage.

We can ship it again at your cost. Or we can refund your order minus the original shipping cost, the cost of returning it to us, and any import duties that cannot be recovered.

Food & Drink

Food and drink cannot be returned or refunded for a change of mind, including taste. This includes wine, raki, beer, olive oil, coffee, and pantry products. It does not apply to items that arrive damaged, faulty, or wrong.

Other Products

Products that are not food or drink may be returned within 14 days of delivery. They must be unused and in their original condition and packaging. Contact us before sending anything back, and we will send you instructions. Return shipping is at your cost unless the item arrived damaged, faulty, or wrong.

Customers in the EU, EEA & UK

If you live in the European Union, the European Economic Area, or the United Kingdom, you have the right to cancel your purchase within 14 days of delivery without giving a reason.

  • Food and drink: this right applies only to items that are unopened and still sealed. Opened items cannot be returned for health and hygiene reasons.
  • How to cancel: use the Cancel Your Purchase link in our footer or in your order emails within 14 days of delivery. You can also email info@mezemer.com with your name, order number, and the items you are returning. We will confirm receipt by email.
  • Return shipping: the cost of returning items is yours.
  • Refund timing: we refund within 14 days of receiving your request. We may wait until the item reaches us, or until you send proof that you shipped it.
  • Whole order returns: if you return your entire order, we also refund the original standard shipping cost.
  • Condition: you are responsible for any loss in value caused by handling an item beyond what is needed to inspect it.

Subscriptions

You can subscribe every month, every two months, or every three months. You can pause, skip, or cancel anytime, no questions asked, from your account or by contacting us.

Changes apply from your next billing date. A box that has already been charged will still ship. Every box follows the rules above.

Gifts

Refunds on gift orders go to the person who placed the order. If you received a gift that arrived damaged, faulty, or wrong, contact us with the order number and we will make it right.

How Refunds Are Paid

  • Method: refunds go back to your original payment method, in the currency you paid.
  • Timing: we process them within 14 days of approval. Your bank may take a few more business days to show the refund.
  • Exchange rates: differences charged by your bank or card issuer are outside our control.

Where to Send Returns

Only send items after we confirm your return:

Fieramente SRL
Via delle Miniere 3/D
52022 Cavriglia (AR)
Italy

Your Legal Rights

This policy does not limit any rights you have under the consumer laws of your country, including the legal guarantee for faulty goods.

Contact Us

Email info@mezemer.com, or chat with us on WhatsApp using the details on our Contact Us page. We reply Monday to Friday, 9am to 6pm CET.